How myContactCenter makes your organisation attractive
As Agents are in continuous contact with Customers, they have a special responsibility for your company’s image and customer perception. No matter if the enquiry reaches the Agent as phone call, email or fax, to achieve the highest possible customer satisfaction a quick and qualified response to an enquiry is mandatory.
myContactCenter can empower your organisation to meet and exceed Customer expectations in all aspects to the Contact Center.
How myContactCenter supports agents
To gain the most productivity from Contact Center Agents it is important to provide them with the best tools available. It avoids lost productivity by utilising simple operating concepts. The Agent application has a clearly structured User Interface and the can be integrated into existing line-of-business applications to increase the Call Centre Agents efficiency without significant effort. Using myContactCenter, Agents can meet their targets and enhance their level of service easier and better than ever before.
Advantages Agents Friendly Contact Center Software
- clear structured User Interface
- easy integration into existing line-of-business applications
- instant access to the callers account information is possible
- dynamic management of the system based on real-time graphical statistics
- simple real-time overview of the current Call Center activities
- Agents have a real-time view of co-workers in their Team